Frequently Asked Questions
Everything you need to know about your Macfox experience.
How long does shipping take for Macfox e-bikes?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days depending on your location.
What is your return policy for sports gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to electric bike returns.
Do Macfox bikes come with a warranty?
Yes, all our e-bikes come with a 1-year limited warranty covering the frame, motor, and battery against manufacturing defects.
Are the bikes delivered fully assembled?
Our bikes are shipped 85% assembled. We provide all necessary tools and a comprehensive video guide to help you complete the final assembly in about 30 minutes.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to make your purchase easier.
How do I maintain my e-bike for peak performance?
We recommend checking tire pressure weekly, keeping the chain lubricated, and ensuring the battery is charged between 20% and 80% for long-term health.